Privacy policy

Pup Pup Foods Ltd. is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it and your rights. Pup Pup Foods. (“Pup Pup”, “we” or “us”) is the data controller of the personal data collected via or in connection with puppupfoods.com and any associated App (the “Site”). Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy applies to individuals visiting www.puppupfoods.co.uk, www.puppupfoods.ie or www.puppupfoods.com  (together with “our site”). It applies in addition to any other more specific notices provided from time to time.

This Privacy Policy should be read in conjunction with our Terms and Conditions,  and Cookie Policy. 

What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of the site. This information may include but is not limited to:

  • Basic information you provide us when you use our site (e.g. your name, contact details, product reviews, and any information which you add to your account profile);

  • Transaction and billing information, if you make any purchases from us or using our site (e.g. credit/debit card details and delivery information);

  • Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);

  • Information you provide us when you enter a competition or participate in a survey;

  • Information is collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our site; and

  • Other information is necessary to provide the site, for example, we may access your location if you give us your consent.

What do we use this personal data for?

Depending on how you use our site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include but are not limited to:

  • To manage and respond to any queries or complaints to our customer service team.

  • To personalise the site to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.

  • To improve and maintain the site, and monitor its usage.

  • For market research, e.g. we may contact you for feedback about our products.

  • To send you marketing messages and show you targeted advertising. (where we have your consent ) or are otherwise permitted to do so.

  • For security purposes, to investigate fraud and where necessary to protect ourselves and third- parties.

  • To comply with our legal and regulatory obligations.

  • We rely on the following legal basis, under data protection law, to process your personal data:

  • Because the processing is necessary to perform a contract with you or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).

  • Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).

  • Because it is in our legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the site, to make it more interesting and relevant in respect of the products and offers on view.

Marketing:

We would like to send you offers of new products and also discount offers from time to time, and share any interesting reports and papers which we may have published. This depends on your marketing preferences which we will ask you when you sign up for our newsletter and email service. You can pick as you see fit and refuse certain conditions. Or opt to be only contacted with regards to shipping-related matters. 

If you no longer want to receive marketing communications from us, you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe link in any email or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third-party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may be because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites. 

Who do we share this personal data with?

We share customers’ personal data with third parties in the following circumstances:

  • Banking service providers, such as payment processors (PayPal), delivery companies, subscriptions providers and email partners. (with consent)

  • Legal advisors.

  • Third-party fraud prevention and detection agencies.

  • Law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.

Third parties:

When providing services to our customers we may have to work with third-party providers who will hold your personal data in order to deliver the services you have requested through PupPup Foods. 

Third parties that we may work within connection to your personal information include:

Service or product providers to our business, for example, information technology services, suppliers and warehousing facilities, delivery and courier providers, fraud prevention organisations, marketing and public relation providers, market research and analysis providers, data cleansing providers and professional advisers, such as legally required services.

Third-party providers outside the E.U:

Depending on the service you have requested within Pup Pup Foods, It is sometimes necessary for us to work with a third party outside of the UK and the European Economic Area (the EEA) and for personal data to be collected outside of the UK and the EEA. This will only occur when service providers to our business operation are located outside the EEA.

Where we engage with third parties who could hold personal information on our behalf outside of the UK and the European Economic Area (the EEA), they do so within the required regulations under the data protection laws.

When this is required in order to provide you with the service requested through Pup Pup Foods Ltd. we will ensure that our third-party provider has covered all steps in accordance to being fully compliant with the data protection laws and all personal information will be secure.

We only work with trusted third party providers outside of the EEA that are compliant with GDPR laws and have the security measures to protect your personal information and do not use this information for anything other than to provide you with the service requested through PupPup Foods Ltd.

Storage and Retention:

We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. (USA) If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, and tax purposes. 

We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future. 

Site Security: 

This Site ensures that data is encrypted when leaving the site. This process involves the converting of information or data into a code to prevent unauthorised access. This Site follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this site over a secure communications channel. 

Whilst we do everything within our power to ensure that personal data is protected at all times from our site, we cannot guarantee the security and integrity of the information that has been transmitted to our site.

Account Info Security:

If you choose a user name or password as part of our security procedures, you must treat such information as confidential. If you request a password reset, your IP address will be included in the reset email. You must not disclose it to any third party. If you know or suspect that anyone other than you knows your user name or password, you must promptly notify immediately. You are forbidden to use anyone else's account either. 

We have the right to disable any user name or password at any time if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

Cookies:

Cookies can help provide a unique and tailored user experience. Cookies are small text files placed on a user’s computer (or smartphone), which are commonly used to collect personal data. Most website operators place cookies on the browser or hard drive of their user's computer. Cookies can gather information about the use of a website or enable the website to recognise the user as an existing customer when they return to the website at a later date. This file is neither a virus nor spyware. The law protects website users and lets them opt-out from the use of cookies on their website browser.

If you leave a comment on our site, you may “opt-in” to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article or comment, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. Our Sites uses cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. 

We’ll also use cookies to keep track of cart contents while you’re browsing our site. For example, when you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order

  • Respond to your requests, including refunds and complaints

  • Process payments and prevent fraud

  • Set up your account for our store

  • Comply with any legal obligations we have, such as calculating taxes

  • Improve our store offerings

  • Send you marketing messages, if you choose to receive them.

But what are the different types of cookies? What are they used for? Furthermore, can they be deleted or blocked?  The answers to these questions can be found in our detailed Cookie Policy. Please kindly review this policy before proceeding further. 

Consumer Rights: 

If you have an account on this site or have left comments, you can request access to receive an exported file of the personal data we hold about you, including any data you have provided to us. 

In certain circumstances, you have a right to restrict our processing of personal data held by us about you. A right for restriction could result in a scenario, where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead, or where we no longer need to use the personal data to achieve the purpose we collected it for, but you require the data for the purposes of dealing with legal claims. This right would only apply where you dispute the accuracy of the personal data held by us about you. 

This leads us to the next right which you have under the data protection act. The consumer has the right to require us to rectify and correct any inaccurate information held about you. You can also request that we erase any personal data we hold about you. 

You have the right to withdraw consent, for example, if you have already given consent and then later wish to withdraw, it would still not affect the processing we would have already carried out with your consent. Furthermore, this does not include any data we are obliged to keep for administrative, legal, or security purposes. If the reason for withdrawal was marketing related then we can still reserve the right to maintain suppression or do not contact [or profile] list which record you do not wish to be contacted. This is in line with regulatory guidance and best practice. If you withdraw your consent for any marketing purposes, we will still use your contact details for service messages or compliance purposes, eg to contact you about your orders or to handle complaints.

The right to be forgotten would result in us erasing personal data held by us about you. This right would only apply in circumstances where we no longer needed the personal data obtained to achieve the purpose we initially collected it for. 

 A right for you not to be subject to automated profiling which produces legal effects concerning you or similarly significantly affects you. 

A right to portability would result in a circumstance where a right to receive personal data, which you have provided to us, in a machine-readable format. This right will only apply where the processing is based on consent or a contract (see above) and the processing is carried out by automated means. You also have the right to require us to transfer this personal data to another organisation, at your request. 

Finally, you have the right to object. Your right to object to marketing purposes, including communications and related profiling described above is absolute. 

Our site may occasionally contain links to websites of our affiliates. If you follow a link to any of these websites, please note that these websites have their own consent procedures, for marketing or the sending of cookies as well as their own privacy policies. We do not control the processing or cookie-related activities of third parties. The business setting the cookies or processing personal data has primary responsibility for their activities under data protection law. Please check these consents, notices and policies in addition to our own.

Any written request that you submit to us to exercise your rights in accordance with applicable law will be fully upheld. Please note, however, that sometimes there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, please contact us at hello@puppupfoods.com