GENERAL SHIPPING POLICY:
We aim to process and ship out any order within one business day of receiving it through our system.
We suggest using a standard delivery process which is usually the cheapest option. However, when you are at checkout you can opt for your individual preference. Please note that regional or express deliveries might incur additional fees and rates may apply.
PROMOTIONAL SHIPPING POLICY:
The discount and Free Shipping method will be up to the discretion of PupPup Foods Ltd. and is subject to regional shipping requirements. See Promotional terms and conditions for specific regional details. Please note that PupPup is not responsible for delays due to a third-party delivery provider. We understand shipping delays may occur, so please reach out to us after 21 days with your concerns and we will try to resolve the issue as soon as possible. PupPup Foods Ltd. reserves the right to change the delivery method. Promotional offers and products are subject to availability.
REGIONAL SHIPPING PRICE GUIDE & CARRIER INFORMATION:
Republic of Ireland & EU:
We are pleased to offer a 10% discount & free shipping on all Republic of Ireland & EU first-time retail orders over €100. See Promotional terms and conditions for further details.
We aim to process and ship out the order within one business day of receiving it through our system.
If you have not received a shipping notification email, please check your spam or junk folder. Sometimes these emails can accidentally be routed there.
Additional fees apply for express deliveries. Please see below up to date regional prices:
Pricing includes VAT 23%.
Republic of Ireland including Northern Ireland:
Standard:
Small parcel (2kg):
€9
Medium parcel (5kg):
€11
Express Next Day Local:
Small parcel (2kg):
€12
Medium parcel (5kg):
€14
ROI to UK:
Small parcel (2kg)
€21 £17.40
Medium parcel (5kg):
€23 £19.10
EU:
Small parcel (2kg):
€35.50
Medium parcel:
2.5kg €40.00
3kg €44.00
3.5kg €52.00
4kg €57.00
4.5kg €62.00
5kg €67.00
Ground shipments are via AnPost — we choose the best service based on your ship-to address.
Please note that PupPup is not responsible for delays due to AnPost. We understand shipping delays may occur, so please reach out to my-EU-order@puppupfoods.com with concerns and we will try to resolve the issue.
UK:
We are pleased to offer a 10% discount & free shipping on all UK first time retail orders over £90
See Promotional terms and conditions for further details.
We aim to process and ship out the order within 1 business day of receiving it through our system.
If you have not received a shipping notification email, please check your spam or junk folder. Sometimes these emails can accidentally be routed there.
For shipments to the Channel Islands & Isle of Man please allow additional time for transportation. Additional fees apply for express deliveries. Please see below up to date regional prices:
Within the UK via Royal Mail. All prices are subject to VAT 20%
Royal Mail Special Delivery Guaranteed at 1pm. Next day delivery:
(All include compensation)
Small parcel (2kg):
£11.15
Medium parcel (10kg):
£26.75
Royal Mail Special Delivery Guaranteed by 9 am. Next day delivery:
Small parcel (2kg):
£31.19
Medium parcel (10kg):
NA
Royal Mail Special Delivery Guaranteed by 1pm. Next day delivery:
(including Saturday delivery)
Small parcel (2kg):
£16.38
Medium parcel (10kg):
£35.10
UK Signed proof of delivery:
Small parcel (2kg):
1st Class: £6.57 2nd Class: £4.20
Medium parcel (5kg):
1st Class: £16.85 2nd Class: £9.99
UK Standard:
Small parcel (2kg):
1st Class: £5.75 2nd Class:£3.20
Medium parcel (5kg):
1st Class: £15.85 2nd Class: £8.99
Royal-mail-our-prices-april-2021.
Ground shipments are via Royal Mail— we choose the best service based on your ship-to address.
Please note that PupPup is not responsible for delays due to Royal Mail. We understand shipping delays may occur, so please reach out to my-UK-order@puppupfoods.com with concerns and we will try to resolve the issue.
USA:
We are pleased to offer a 10% discount and free shipping on all contiguous United States first time retail orders over $125. See Promotional terms and conditions for further details.
We aim to process and ship out the order within one business day of receiving it through our system.
For express deliveries, additional fees apply. See terms and conditions.
If you have not received a shipping notification email, please check your spam or junk folder. Sometimes these emails can accidentally be routed there.
Flat Rate:
Small parcel (2kg - Below 5Lb):
Local: $7.30 National: $ 8.11
Medium parcel (5kg - Below 10Lb):
Local: $8.76 National: $12.44
Ground shipments are via Sendle and use UPS, FedEx Ground & USPS— we choose the best service based on your ship-to address.
Please note that PupPup is not responsible for delays due to UPS, FedEx Ground, USPS or third-party shippers. We understand shipping delays may occur, so please reach out to my-US-order@puppupfoods.com with concerns and we will try to resolve the issue.